Our vehicles have a standard level of coverage included in the price at no additional cost. If there is damage, theft or Third-Party loss instead of being liable for the full cost, your liability is reduced to the Standard Cover amount (provided the Terms and Conditions have not been breached).  Standard Cover does not cover you for Damage to the Vehicle’s windscreen, headlights, wheels or tyres.

If you want greater peace of mind, you have the option to purchase Extra Cover to reduce your financial liability (excess) for an additional daily fee. Extra Cover reduces your liability from the Standard Cover to the Extra Cover amount.

Note: Extra Cover does not cover certain loss or damage (including overhead, underbody and water damage).

Need a little more cover?  We understand that sometimes you might need additional cover to suit your driving situation. Which is why, on top of our Standard and Extra Cover, we offer a suite of optional extras for you to add, allowing you to update your cover until its just right.  These include Glass and Tyre Protection and Premium Roadside Assistance

For further details and exclusions, refer to the Terms and Conditions of your Rental Agreement.

• All bookings include Standard Cover which includes Third-Party Cover (CTP).
• You may choose to purchase additional ‘protection options’ to reduce the standard Damage Liability Fee (DLF).
• Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location.
• Some exclusions to damage cover apply. Please refer to our Terms and Conditions for more information

• A SVA is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another vehicle, the other vehicle or it’s driver has not been identified to you at the time of incident or at the time of the incident, your vehicle was driving in reverse and the other motor vehicle was stationary.
• The applicable SVA fee is noted on your Rental Agreement when collecting and signing for your vehicle. The SVA fee is charged in addition to the Damage Liability Fee (DLF) for each separate incident. The SVA fee applies when renting from non-metro location.
• The SVA fee can vary when travelling remotely in the Northern Territory and Western Australia. Refer to the Terms and Conditions for full details and confirm at your renting location prior to pick-up.

• If there is damage, theft of the vehicle or Third-Party Loss for each separate Accident or theft , you must pay up to the DLF shown in the Rental Agreement unless Your Rental Contract is for Customer Own Insurance.
• We may make a reasonable estimate of Damage or on completion of an Assessment debit your credit card the estimated amount up to, but not exceeding, the DLF and Single Vehicle Accident (SVA).

• If you’re involved in a Third-Party claim, we usually take payment for your DLF.
• If you’ve assisted us with the claim as per our Terms and Conditions, and we are able to recover this from the Third-Party or their insurer, we will refund you either fully or part thereof, depending on how much we have recovered from the Third-Party.

If you are involved in an accident:

• Let your renting location know.
•  If necessary, call Roadside Assistance, the police in case of Third Party Liability and emergency services if anyone is injured.

Remember:

• Do not leave the vehicle without making sure it is safe.
• Write down names and addresses of all people involved and any witnesses. Never admit liability.
• You must let us know within 24 hours of any damage or incident as per our Terms and Conditions
• All vehicle repairs must be conducted with the formal approval of your location upon notifying them

All vehicles come with standard protection cover included, which requires the completion and submission of a Vehicle Incident Report Form, along with the relevant excess payment, before any claim can be processed by our insurer.

• Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
• If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
• Any other call-outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these ‘call-out’ events are charged against the Rental Agreement.
• If you need towing or replacement keys, these incur extra costs based on the make/model of the vehicle, so are charged in addition to our call-out fee.
• If you have lost the keys, you may have to pay for rental until a new set is made available.
• If you have locked the keys in the vehicle, Roadside Assistance will be able to help you, but you will be charged for this service.

You have 1 hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything upon pick-up. We recommend taking photos in-case we need more information.

Any damage sustained to a vehicle as a result of a collision with an animal in remote areas between sunset and sunrise are not covered under any of the Damage Protection Options. All damages and recovery costs are the responsibility of the renter.

Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility of the renter.

Unauthorised entry into aboriginal lands, or breach of any permit regulations result in breach of the standard Terms and Conditions is not covered by any damage protection options (including standard).

Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle.

The full Damage Liability Fee will be payable. Fuelling with incorrect fuel is classed as negligence, therefore, protection options will not cover for this kind of damage.