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Leasing
Vehicle Sales
Car & Truck Rentals

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FAQs Leasing2022-04-27T15:05:42+10:00

FREQUENTLY ASKED QUESTIONS

What is the policy on additional drivers?2022-02-23T03:01:36+10:00

Lease customers may add an additional driver for the term of their contract free of cost, provided the additional driver is legally entitled to drive.

What if I need to cancel the lease early?2022-02-23T03:01:31+10:00

The long-term lease offering is extremely flexible with a get-out clause, pre-agreed at the time of signing. You may opt to cancel the lease by paying the pre-agreed termination charge at any point during the lease.

Can I transfer the lease to another person?2022-02-23T03:01:28+10:00

Yes, the lease can be transferred for the remainder of the lease period to another individual provided they meet the credit evaluation criteria. The transfer process takes a minimum of 3-4 working days.

How is fuel on the vehicle managed?2022-02-23T03:01:25+10:00

The permanent leased vehicle is delivered with fuel. The vehicle will also need to be returned at the end of the lease contract with a full tank of fuel. Each replacement vehicle is also provided with fuel. The replacement vehicle will also need to be returned back to us with the same level of fuel.

What is the difference between rental and leasing?2022-02-23T03:01:21+10:00

Rental is vehicle hire for a period of fewer than 12 months. Any hire period longer than 12 months is considered to be a lease. With a rental, customers pick from the existing fleet of vehicles, and cannot choose a specific vehicle. It is unlikely to be a new vehicle and will have been used as a rental before the customer rents it for themselves.

Lease agreements can be offered for both brand new and used/Ex Fleet vehicles.

What are the benefits of Leasing?2022-03-08T04:06:46+10:00

Customers can drive a brand new vehicle, with the peace of mind that everything is taken care of, including 24-hour roadside assistance, and access to a replacement vehicle if the original lease car has a mechanical fault or is damaged or written off in an accident.

What is the duration I can lease a vehicle for?2022-02-23T03:01:15+10:00

You may choose to lease a vehicle for a minimum of 12 months, up to 48 months.

What do I need to lease a vehicle?2022-03-08T04:04:40+10:00

To lease a vehicle, you need to create an account. You will need your driver’s license, credit card and bank details and be able to prove you are an Australian resident. Basic criteria that will need to be met:

  • 100 points of ID;
  • A valid Australian (P2 or above) or equivalent international driver’s license that has not been cancelled or suspended in the past 3 years;
  • Be at least 21 years old and not over 75 years old;
  • Have at least 12 months driving experience;
  • Not use any lease vehicle for the purpose of operating a ridesharing service;
  • Not have had any criminal, alcohol or drug driving convictions in the last 5 years;
  • Have not been bankrupt at any point in the last 7 years.
What Driver’s Licence do I need to lease a vehicle?2022-03-08T04:06:09+10:00

We recognise all current non-provisional and non-probationary Australian driver’s licences and current overseas licences. Accepted Driver’s licences must be in English with photo and produced at the commencement of the lease, and must not be expired or expire during the term of the lease. Should the valid driver’s licence be in another language or have no photo we will accept a certified translation in English or an International driver’s permit. Should the licence not have a photo, an International Driving Permit must accompany it.

Please note:

  • Any vehicle that holds more than 12 people require an LR licence
  • Any vehicle larger than a 3-tonne truck requires an MR licence
  • Any vehicle that holds more than 21 people requires an MR licence
  • Any vehicle that is a 8 tonne truck or larger requires a HR licence
What are the establishment fees involved in starting a lease?2022-03-08T04:07:40+10:00

A one-time charge of $395 will apply for the set-up of the lease file. Should the lease application be rejected (based on credit scoring), this charge will apply as a processing fee.

Can customers add tints to the car?2022-03-01T12:24:26+10:00

Yes, window tints may be installed on the vehicle with 30% or 50% darkness when ordered. This will be charged upon application.

Is Insurance included in the lease?2022-02-23T03:00:56+10:00

Yes, fully comprehensive insurance is included in the lease cost.

What is meant by Fair Wear and Tear?2022-05-05T14:09:12+10:00

The day-to-day use of a vehicle causes natural wear and tear and corresponding signs of use. Any wear and tear exceeding such limits will be recorded during the vehicle inspection, evaluated, and charged at the end of the lease agreement period. Our Fair Wear and Tear Guide is part of the lease agreement designed to ensure transparency for our customers.

Is Damage Cover included in the lease of the vehicle?2022-03-08T04:14:31+10:00

Fair wear and tear will not be charged to you. Any damage above this however, will be your responsibility.

  • Check the specific details of your Damage Liability Fee that is applicable to you. .
  • All Lease Contracts include Standard Cover which includes Third Party Cover (CTP).
  • You may choose to purchase additional ‘protection options’ to reduce the Damage Liability Fee.
  • Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased and pickup location.
  • Some exclusions to damage cover apply. Please refer to our Terms and Conditions for more information
What do I do if I have an accident?2022-02-23T03:00:03+10:00

If you are involved in an accident:

  • Let one of our team members know.
  •  If necessary, call Roadside Assistance, the police in case of third party liability and emergency services if anyone is injured.

Remember:

  • Do not leave the vehicle without making sure it is safe.
  • Write down names and addresses of all people involved and any witnesses. Never admit liability.
  • You must let us know within 24 hours of any damage or incident as per our Terms and Conditions.
  • All vehicle repairs must be conducted with the formal approval of our team, upon notifying them.
What happens if I drive over the contractual kilometre allowance?2022-02-23T03:00:00+10:00

An additional kilometre charge mentioned in the Lease Contract is applicable for each additional kilometre.

What are the lease payments based on?2022-02-23T02:59:56+10:00

The lease payment is determined by the selected model, lease term, and specific kilometres. The fixed monthly fee will include the cost of Service, Maintenance, Registration, Insurance, Replacement and Emergency Road-side Assistance.

Are there any additional charges at the end of a lease?2022-03-16T01:04:44+10:00

There are no additional charges at the end of the lease if the leased vehicle is returned in a condition that conforms to our Fair Wear and Tear Guide (provided with lease contract) and is within its kilometre range.

Furthermore, if the vehicle is not filled up prior to return, a refuelling charge will apply at the completion of your lease term.

Please refer to our Terms and Conditions for more detailed information.

How do customers pay for their lease?2022-03-10T00:20:59+10:00

The lease charges will be automatically charged on a monthly basis on the date of commencement of the lease each month.

Can a lease vehicle be driven off-road?2022-03-08T04:15:51+10:00

Off-road usage is not permitted and any associated damage is payable by you in full. Please refer to our Terms and Conditions for full details of restricted use.

What if I break down or need help?2022-03-08T04:17:48+10:00
  • Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
  • If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
  • Any other call-outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these ‘call-out’ events are charged against the Lease Contract.
  • If you need towing or replacement keys, these incur extra costs based on the make/model of the vehicle, and charged in addition to our call-out fee.
  • If you have locked the keys in the vehicle, Roadside Assistance will be able to help you, but you will be charged for this service.
When are vehicle services due?2022-02-23T02:59:36+10:00

Regular service takes place every 10,000 to 15,000km, dependent on the leased vehicle. A service due sticker is placed on the driver side door hinge to indicate the next service due date/kilometre range.

What happens when the vehicle is due for service or preventive maintenance?2022-05-27T09:28:05+10:00
How long does a service take?2022-03-10T00:27:21+10:00

A quick lube or regular service will take 1- 2 hours. A major service can take up to 72 hours, depending on the concerns and service requests raised.

Book in a ‘courtesy vehicle’ at the time you schedule your service if you need to remain on the road.

How do I manage traffic infringements for leased vehicles?2022-03-08T04:23:33+10:00
  • An infringement is incurred when the Australian road rules are not adhered to.
  • An infringement can be issued for speeding, inappropriate mobile phone usage, red light cameras, driving in a marked bus/transit lane, failing to adhere to warning lights and bells on a railway crossing, failure to adhere to line markings on the road, littering.
  • Infringements can also be issued for parking offences – failure to purchase a parking pass/ticket, exceeding the time limit, not parking in the direction of traffic, disobeying stop signs/clearways, parking on the nature strip.
  • If the infringement is not paid by yourself upon receipt, we will transfer the infringement into your name and charge you an administration fee.
Can I keep the vehicle or extend the contract at the end of the lease term?2022-02-23T02:59:20+10:00

At the end of the lease, you may return the vehicle with no obligation, or extend the current agreement if the vehicle is still in good condition. Alternatively, you can choose to purchase the lease vehicle for a previously-agreed resale value, or lease a new vehicle.

What if I want to change the vehicle or upgrade the vehicle before the end of the lease agreement?2022-02-23T02:59:16+10:00

Our lease offering is extremely flexible with a get-out clause, pre-agreed at the time of signing. You may opt to terminate the lease by paying the pre-agreed termination charge and upgrade to a new leased vehicle if required at any point during the lease.

How soon can I get a lease vehicle?2022-03-01T12:24:52+10:00

A brand new lease vehicle can be delivered in 14-21 working days’ subject to vehicle availability. A temporary vehicle can be offered for a reduced price upon request.

Who is Jonday / Jonday Holdings?2022-07-04T09:06:10+10:00

Established over 30 years ago under the umbrella of Thrifty Car Rentals and re-established in 2021 as Everything Fleet, our company proudly acknowledges its history and heritage and the reputation it built for outstanding customer service and integrity.

Over the past several months we have been working hard on the evolution of our company. We’re excited to unveil to you our new name, new logo and new website as part of an extensive rebranding initiative. While this is a significant change, we want you to know, our core beliefs and outstanding customer service has not changed. We welcome you to join us on our rebranding journey as we reintroduce ourselves and begin paving the way towards a whole new mobility experience – for our clients, our community and for ourselves.

We fully embrace the fact we’re different – because it’s made us better.

I have filled my vehicle with the wrong fuel. What do I do?2022-05-16T09:10:29+10:00

Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle.

The full Damage Liability Fee will be payable. Fuelling with incorrect fuel is classed as negligence, therefore, protection options will not cover for this kind of damage.

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