We Respect Your Privacy
We respect Your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat Your personal information. “Personal information” is information we hold which is identifiable as being about You.
Collection of Personal Information
We will, from time to time, receive and store personal information You enter onto our website, provided to us directly or given to us in other forms. You may provide basic information such as Your name, phone number, address and email address to enable us to send information, provide updates and process Your product or service order. We may collect additional information at other times, including but not limited to, when You provide feedback, when You provide information about Your personal or business affairs, change Your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information You provide while interacting with us.
How we Collect Your Personal Information
Use of Your Personal Information
We may use personal information collected from You to provide You with information, updates and our services. We may also make You aware of new and additional products, services and opportunities available to You. We may use Your personal information to improve our products and services and better understand Your needs. We may contact You by a variety of measures including, but not limited to telephone, email, SMS or mail.
Disclosure of Your Personal Information
Security of your Personal Information
Access to Your Personal Information
You may request details of personal information that we hold about You in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If You would like a copy of the information, which we hold about You or believe that any information we hold on You is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org We reserve the right to refuse to provide You with information that we hold about You, in certain circumstances set out in the Privacy Act.
When You visit our website
When You come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for Your convenience only. Links to Third-Party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects personal identifiable information.
When You download and use our Apps, we use mobile analytics software to help us better understand the functionality of our App on Your mobile device. Our analytics may record how often You use the App, how You use the App, aggregated usage, performance data and where You downloaded the App from. To read more about how we use information for research please see the Analytics section.
Mobile GPS and Push Notifications
If You let us, when You use our Apps, we may collect location markers using the GPS in Your device. Knowing approximately where You are helps the App provide You better service, such as finding the nearest location near You. This also helps us send You push notifications or other communications based on Your location (for example, nearby special offers) and for providing certain services such as arrival and return notifications, providing information about vehicle location, available upgrades, etc. We will only share this information with our mapping provider for the purpose of providing You, our services.
To ensure You receive proper notifications, we will need to collect certain information about Your device such as operating system and user identification information. If You change Your mind about sharing Your location or receiving push notifications from the App, adjust the settings of Your mobile device to turn off transmission of geolocation data or to stop transmission of push notifications at any time. Just remember if You do turn these features off, You will not receive information tailored to Your location or special locations-based offers.
If You have any complaints about our privacy practices, please feel free to send in details of complaints to PO BOX 9060, GCMC, Queensland, 4350. We take complaints very seriously and will respond shortly after receiving Your complaint.