FAQs
Quick answers to all your questions
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- About our Vehicles
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- Covid 19 Travel Information
- Damage and Protection
- Fair Wear and Tear
- Feedback
- General
- Insurance Options, Claims and Vehicle Damage
- Optional Extras
- Pick up and Return Processes
- RENTALS
- Restrictions
- Roadside Assistance
- Shuttle Service
- Tolling Payments
- Traffic Infringements and Tolls
Our vehicles are not permitted to go off road unless specifically allowed in your agreement.
No pets are allowed in our vehicles unless specifically approved by Us. Additional cleaning fees apply if there are traces of pets.
Smoking is not allowed. Additional cleaning fees apply if there are traces of smoking.
Our vehicles cannot be used for ride-sharing services.
The permanent leased vehicle is delivered with fuel. The vehicle will also need to be returned at the end of the lease contract with a full tank of fuel. Each replacement vehicle is also provided with fuel. The replacement vehicle will also need to be returned back to us with the same level of fuel.
The day-to-day use of a vehicle causes natural wear and tear and corresponding signs of use. Any wear and tear exceeding such limits will be recorded during the vehicle inspection, evaluated, and charged at the end of the lease agreement period. Our Fair Wear and Tear Guide is part of the lease agreement designed to ensure transparency for our customers.
- Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
- If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
- Any other call-outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these ‘call-out’ events are charged against the Lease Contract.
- If you need towing or replacement keys, these incur extra costs based on the make/model of the vehicle, and charged in addition to our call-out fee.
- If you have locked the keys in the vehicle, Roadside Assistance will be able to help you, but you will be charged for this service.
A quick lube or regular service will take 1- 2 hours. A major service can take up to 72 hours, depending on the concerns and service requests raised.
Book in a ‘courtesy vehicle’ at the time you schedule your service if you need to remain on the road.
Trying to buy a vehicle but you have to wait 6 months for it to arrive at the dealership? Our trade-in and subscribe packages have you covered. You can choose any vehicle you like and start driving immediately. Then, when your new vehicle arrives, simply return our vehicle and get behind the wheels of your own.
Interested in finding out more? Contact our team and provide us with a brief overview of your requirements. After inspection of your trade-in, we will arrange the purchase of your vehicle at an agreed price. You may choose to pay a simple monthly fee for the subscription service until your vehicle arrives or have the trade-in value applied as a credit.
We believe in worry-free motoring. If you decide to cancel your subscription before your vehicle arrives at the dealership, just give us 30 days’ notice and no cancellation fees will apply.
We understand that every business has different needs.
A Corporate Account includes:
- A dedicated priority reservation line for enquiries
- A personalised account manager to support all your vehicle subscription needs
- Competitive Rate Plans
- Credit card and Trading Accounts are available for payment terms
- Detailed monthly reports
Contact Us and one of our team members will discuss your needs.
If the vehicle comes with a tow bar, you may do so, following manufactures guidelines for that vehicle class.
Note, the insurance cover for the vehicle does not extend to the item being towed.
Depending on the nature of your enquiry, we aim to investigate and respond within 5 days of receipt.
I have to self-isolate due to Covid. This will prevent me from collecting my vehicle – what do I do?
Contact our team and we will work with you to resolve the issue.
You can choose to pay using a credit card or through banking direct debit on a fortnightly billing cycle.
Cash is also acceptable, if approved by Us.
When collecting your vehicle, in addition to paying for your subscription, we require a deposit (as security) to cover any additional charges such as fuel, additional kilometres, and the Damage Liability Fee.
Deposits range in value depending on the vehicle type. This charge will be taken and released upon return of the vehicle in alignment with the Terms and Conditions of your Contract.
Refund into your account may take 3-5 business days of bank processing time to become available.
All the major credit cards are acceptable providing they have the Visa/MasterCard emblem/logo on them.
Payments are subject to a credit card surcharge fee to cover merchant costs.
The credit card fee will be debited to your credit card when processing payment.
We accept payment by cash if approved by Us.
All charges and refunds amounts will be in AUD ($).
You should contact our team and we will provide this to you.
- An infringement is incurred when the Australian road rules are not adhered to.
- An infringement can be issued for speeding, red light cameras, driving in a marked bus/transit lane, failing to adhere to warning lights and bells on a railway crossing, failure to adhere to line markings on the road, littering.
- Infringements can also be issued for parking offences – failure to purchase a parking pass/ticket, exceeding the time limit, not parking in the direction of traffic, disobeying no stopping sign/clearway, parking on nature strip.
An administrative fee applies if We are required to nominate You as the responsible driver if any infringement is unpaid.
Refer to the Terms and Conditions for full details and confirm with our team, if you have any questions.
- All subscriptions include Third-Party Cover (CTP) at no additional cost. If your vehicle is lost, stolen or damaged you are liable for the excess amount outlined in the Terms and Conditions under ‘included/standard cover’.
- You may choose to purchase additional ‘protection options’ to reduce the standard Damage Liability Fee.
- Single Vehicle Accident (SVA) fees may also apply depending on protection options purchased.
- Some exclusions to damage cover apply. Please refer to our Terms and Conditions for more specific information.
- A SVA is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another vehicle, the other vehicle or it’s driver has not been identified to you at the time of incident or at the time of the incident, your vehicle was driving in reverse and the other motor vehicle was stationary.
- The applicable SVA fee is noted on your Contract when collecting and signing for your vehicle. The SVA fee is charged in addition to the Damage Liability Fee for each separate incident.
- The SVA fee can vary when travelling remotely in the Northern Territory and Western Australia. Refer to the Terms and Conditions for full details and confirm with our team, prior to travelling to these areas.
- If there is damage, theft of the vehicle or Third-Party Loss for each separate accident or theft, you must pay up to the Damage Liability Fee shown in the Contract unless you have paid for our additional protection options.
- We may make a reasonable estimate of Damage or on completion of an Assessment debit your credit card the estimated amount up to, but not exceeding, the Damage Liability Fee and SVA.
- If you’re involved in a Third-Party claim, we usually take payment for your Damage Liability Fee.
- If you’ve assisted us with the claim as per our Terms and Conditions, and we are able to recover this from the Third-Party or their insurer, we will refund you either fully or part thereof, depending on how much we have recovered from the Third-Party.
If you are involved in an accident let your team know and if necessary, call Roadside Assistance, the police in case of Third-Party liability and emergency services if anyone is injured.
Remember:
-
- Do not leave the vehicle without making sure it is safe.
- Write down names and addresses of all people involved and any witnesses. Never admit liability.
- You must let us know within 24 hours of any damage or incident as per our Terms and Conditions.
- All vehicle repairs must be conducted with the formal approval of our team upon notifying them.
- Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
- If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
You have 1 hour after vehicle pickup from our location to let us know if we’ve both missed anything upon pick-up.
We recommend taking photos in-case we need more information.
Any damage sustained to a vehicle as a result of a collision with an animal in remote areas between sunset and sunrise are not covered under any of the Damage Protection Options.
All damages and recovery costs are the responsibility of the subscriber.
Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility of the subscriber.
Unauthorised entry into aboriginal lands, or breach of any permit regulations result in breach of the standard Terms and Conditions is not covered by any damage protection options (including the included/standard cover).
If you cannot find the information you are seeking, please contact our team.
- Unlike other vehicle subscription providers, we own the vehicles you subscribe to. This will ensure a transparent and effortless transaction.
- We operate one of the most extensive fleet ranges in the industry encompassing passenger vehicles, utes, vans, trucks, buses, 4WDs and specialty vehicles (i.e. crane, service and water trucks).
- We carry a large array of all brands, makes and models. You aren’t limited to a single brand.
- The age of our fleet ensures you are always driving highly presentable new models, with up-to-date safety and convenience features. Our passenger vehicles are the newest available and held on average for around six (6) months. Our light commercial vehicles are held on average for no longer than 12 months. Our vehicles will always have low kilometres.
- We specialize in planning, designing and delivering vehicles built-to-order and tailored to our commercial clients’ specific needs.
- We are not a franchise model. We are not an online vehicle marketplace, nor are we a Vehicle Manufacturer – our subscription service is therefore not overly complicated with numerous players involved in the transaction.
- We offer value and a seamless worry-free service. We have been in the hire business for 30+ years and have extensive experience in Fleet Management.
- We are 100% Australian owned, run by Aussies for Aussies. We keep our profits in Australia, supporting the local economy.
A repossession fee applies where we have to repossess the vehicle for any reason.
The repossession fee includes the agent, towing, transport storage and administration fees.
The typical fee imposed would be $1,000 plus.
All Subscription Plan require a security deposit which is held as collateral against the vehicle for the duration of the subscription. The deposit may be used to recover cost incurred by Everything Fleet such as returning the vehicle to its original condition.
The deposit ranges from $500.00 to $2,500.00 and is dependent on the results of an assessment performed during the booking process and the make/model of the vehicle you have chosen. This process includes a credit assessment, identity verification, fraud detection and any documentation we may request from you to determine eligibility
If you return the vehicle prior to the expiration of the minimum term of your subscription plan there will be no refunds provided and you will be charged the remaining term.
You should always ensure funds are available. Late fees apply if you miss a payment cycle.
If your subscription falls into arrears, you may be requested to return the vehicle.
We can’t always guarantee the make or model of the vehicle, as we often have varying models within the same category. Contact our team and we will try to accommodate you where possible.
Pets (aside from service animals) are not allowed to ride in any of our vehicles. Cleaning fees may apply at our discretion if pet hair or other material is found in the vehicle.
If the vehicle comes with a tow bar, you may do so, following manufactures guidelines for that vehicle class. Please note, the insurance cover for the vehicle does not extend to the item being towed.
If you cannot find the information you are seeking, please contact our team.
We understand that every business has different needs.
A Corporate Account includes:
- Dedicated priority reservation lines for enquiries
- Personalised account manager to support all your vehicle hire needs
- Tailored Competitive Rate Plans
- Credit card and Trading Accounts are available for payment terms
- Detailed monthly reports
Contact us and one of our Team will contact you to discuss your needs.
Once you’ve provided your personal details and completed the online booking, we’ll send you a confirmation number (with full details) to the email address supplied. We recommend that you print it out and take it with you when collecting your vehicle to speed up the process.
Booking a rental vehicle is easy.
- Go to the website
- Click on Everything Fleet Car and Truck Rentals
- Click on Reservations Tab
- Select the information as it pertains to you. Ie. Pick up/drop off location, dates, times, your age, Car or Commercial
- Select Search to see what is available
- Select your preferred vehicle by clicking on Book now
- Select any extra’s such as Protection option, Baby/Booster Seats, Trailers
- Select Review Booking
- Provide your personal information to finalise and select Make Booking
You can alter your dates, times, vehicle type and additional extras prior to collecting your car, subject to availability. If you have already collected your vehicle and want to make a change, contact a team member to assist you.
It’s important to give us your flight number at the booking stage to ensure we have your vehicle ready and waiting once you arrive.
Payment is required upon collection of your vehicle. Our preferred method is credit card. The card must be bank-issued in the name of the authorised renter.
When collecting your vehicle, in addition to paying for your rental, we require a deposit (as security) to cover any additional charges such as fuel, additional kilometres, and the Damage Liability Fee (DLF). Deposits range in value depending on the vehicle type and payment type. This charge will be taken and released upon return of the vehicle in alignment with the Terms and Conditions of your Rental Agreement. Refund into your account may take 3-5 business days of bank processing time to become available. We do not accept CASH deposits.
All the major credit cards are acceptable providing they have the Visa/MasterCard emblem/logo on them. Payments are subject to a credit card surcharge fee to cover merchant costs. The credit card fee will be debited to your credit card when processing payment.
We do not accept payment by cash. Our preferred method of payment is credit card.
- An infringement is incurred when the Australian road rules are not adhered to.
- An infringement can be issued for speeding, red light camera, using a mobile phone whilst driving, driving in a marked bus/transit lane, failing to adhere to warning lights and bells on a railway crossing, failure to adhere to line markings on the road, littering.
- Infringements can also be issued for parking offences – failure to purchase a parking pass/ticket, exceeding the time limit, not parking in the direction of traffic, disobeying no stopping sign/clearway, parking on nature strip.
If an infringement is not paid by yourself prior to the due date, we will be issued with a reminder notice on your behalf. In turn, we will charge you an administration fee for the follow-up and transfer the infringement to your name.
Vehicle rental pricing is like airline pricing. If you book in peak periods, you’ll be paying higher prices. Pricing can also vary from location to location, as it may vary depending on where and what you want to rent. If you’re thinking about going on a holiday, its best to book in advance to get the cheapest rate possible for your rental.
Our vehicle rental charges are calculated in periods of 24 hours.
- We allow a 59-minute grace period in the event you’re running a little behind.
- If you’re more than 1 hour late, but less than 2 hours, we charge 1/3 of your rental rate, PLUS an extra day of Vehicle Registration Recovery Fee (VRRF), protection (if purchased), additional equipment charges and any additional daily surcharges specified in your Rental Agreement.
- If you’re more than 2 hours late, but less than 3 hours late, we charge 2/3 of your rental rate, PLUS an extra day of Vehicle Registration Recovery Fee (VRRF), protection (if purchased), additional equipment charges and any additional daily surcharges specified in your Rental Agreement.
- Once you are 3 hours late, we start charging for a full day of charges, by however many days you are late in returning, beyond the 3-hour period.
- Any additional charges which apply to your rental, such as Young Driver Fee, Premium Location Surcharge, Vehicle Registration Fee (VRRF), Administration Fees and optional extras are all included in your Quote at the time of booking. Other extras such as Additional Driver Fee or our Pre-paid Fuel service may be selected and added to the rental at the time of vehicle collection.
- If the vehicle is not filled up prior to return, the refueling charge will apply at the completion of your rental (unless you purchased a pre-paid option).
- Fees also apply when paying by credit card, to cover merchant fees.
Premium Location Surcharge reflects the additional expense of operating out of Airports and Downtown City locations. The surcharge varies depending on the location of the rental and may apply to any additional charges incurred at completion of rental.
This fee covers costs related to vehicle registration and toll registration. The fee is a per day charge and is included in your rental quote.
All charges and refunds amounts will be in AUD ($).
You should contact the location you rented from directly to obtain a tax invoice.
Reservations may be modified or cancelled by contacting us on 131 381.
Contact the service provider and they will cancel the booking for you.
Contact the branch and we will work with you to resolve the issue.
Our vehicles have a standard level of coverage included in the price at no additional cost. If there is damage, theft or Third-Party loss instead of being liable for the full cost, your liability is reduced to the Standard Cover amount (provided the Terms and Conditions have not been breached). Standard Cover does not cover you for Damage to the Vehicle’s windscreen, headlights, wheels or tyres.
If you want greater peace of mind, you have the option to purchase Extra Cover to reduce your financial liability (excess) for an additional daily fee. Extra Cover reduces your liability from the Standard Cover to the Extra Cover amount.
Note: Extra Cover does not cover certain loss or damage (including overhead, underbody and water damage).
Need a little more cover? We understand that sometimes you might need additional cover to suit your driving situation. Which is why, on top of our Standard and Extra Cover, we offer a suite of optional extras for you to add, allowing you to update your cover until its just right. These include Glass and Tyre Protection and Premium Roadside Assistance
For further details and exclusions, refer to the Terms and Conditions of your Rental Agreement.
- A SVA is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another vehicle, the other vehicle or it’s driver has not been identified to you at the time of incident or at the time of the incident, your vehicle was driving in reverse and the other motor vehicle was stationary.
- The applicable SVA fee is noted on your Rental Agreement when collecting and signing for your vehicle. The SVA fee is charged in addition to the Damage Liability Fee (DLF) for each separate incident. The SVA fee applies when renting from non-metro location.
- The SVA fee can vary when travelling remotely in the Northern Territory and Western Australia. Refer to the Terms and Conditions for full details and confirm at your renting location prior to pick-up.
- If there is damage, theft of the vehicle or Third-Party Loss for each separate Accident or theft , you must pay up to the DLF shown in the Rental Agreement unless Your Rental Contract is for Customer Own Insurance.
- We may make a reasonable estimate of Damage or on completion of an Assessment debit your credit card the estimated amount up to, but not exceeding, the DLF and Single Vehicle Accident (SVA).
- If you’re involved in a Third-Party claim, we usually take payment for your DLF.
- If you’ve assisted us with the claim as per our Terms and Conditions, and we are able to recover this from the Third-Party or their insurer, we will refund you either fully or part thereof, depending on how much we have recovered from the Third-Party.
If you are involved in an accident:
- Let your renting location know.
- If necessary, call Roadside Assistance, the police in case of Third Party Liability and emergency services if anyone is injured.
Remember:
- Do not leave the vehicle without making sure it is safe.
- Write down names and addresses of all people involved and any witnesses. Never admit liability.
- You must let us know within 24 hours of any damage or incident as per our Terms and Conditions
- All vehicle repairs must be conducted with the formal approval of your location upon notifying them
All vehicles come with standard protection cover included, which requires the completion and submission of a Vehicle Incident Report Form, along with the relevant excess payment, before any claim can be processed by our insurer.
- Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
- If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
- Any other call-outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these ‘call-out’ events are charged against the Rental Agreement.
- If you need towing or replacement keys, these incur extra costs based on the make/model of the vehicle, so are charged in addition to our call-out fee.
- If you have lost the keys, you may have to pay for rental until a new set is made available.
- If you have locked the keys in the vehicle, Roadside Assistance will be able to help you, but you will be charged for this service.
You have 1 hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything upon pick-up. We recommend taking photos in-case we need more information.
Any damage sustained to a vehicle as a result of a collision with an animal in remote areas between sunset and sunrise are not covered under any of the Damage Protection Options. All damages and recovery costs are the responsibility of the renter.
Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility of the renter.
Unauthorised entry into aboriginal lands, or breach of any permit regulations result in breach of the standard Terms and Conditions is not covered by any damage protection options (including standard).
Contact the branch at your collecting location or visit the Contact Us section of the website and provide your feedback here. Our team will then be in touch to address your comments.
Depending on the nature of your enquiry, we aim to investigate and respond within 5 days of receipt.
We can provide you with baby and child safety seats at an additional cost to your rental/subscription/leasing period. There is a maximum quantity of 3 vehicle seats per vehicle.
It is important that your child/ren have the safest journey possible when you choose a car.
It is up to the accompanying adult to fit the seat/s as we take no responsibility for the incorrect or unsafe installation of your seat/s.
Our seats are newer, safe, clean and disinfected. If the seat/s are damaged upon return of the vehicle, you will be charged a replacement fee.
We offer a number options in regards to refuelling your vehicle:
- you can go to a petrol station just before returning and fill the tank
- you can pay in advance so you can bring it back empty without having to incur an additional cost (prepaid fuel)
- you can let us fill the tank for you and we will charge you the location’s refuelling rate at the time you return your vehicle.
If you find a new apparent defect or condition different to what is noted on your Rental Agreement and/or Vehicle Condition Report supplied, you must inform the employee for joint examination to ensure our records can be updated.
Some locations have a preferred location when returning your vehicle outside of normal operating hours. Please contact the location directly as specified on your Rental Agreement to discuss after-hours return. As per our Terms and Conditions, vehicles returned after-hours remain the responsibility of the renter until the vehicle can be inspected by a member of our team.
To pickup your vehicle please bring the following with you:
- Booking confirmation number
- Driver’s licence
- Credit card
If you want to take photos of the vehicle before you leave, or after you return it, you’re more than welcome to.
If you have to return outside our normal operating hours, we try to carry out this inspection within 4hours of the location opening, or until the location is manned.
We recognise all current non-provisional and non-probationary Australian driver’s licences and current overseas licences. Accepted Driver’s licences must be in English with photo and produced at the commencement of the rental, and must not be expired. Should the valid driver’s licence be in another language or have no photo we will accept a certified translation in English or an International driver’s permit. Should the licence not have a photo, an International Driving Permit must accompany it.
Please note:
- The Driver’s Licence must be legible
- A photocopy of a Licence is not acceptable
- The Driver’s Licence needs to include a current address and if it doesn’t, you will need to provide an alternative document proving your address
- A vehicle with a GVM between 4.5 and 8 Tonne or vehicles that carry more than 12 passengers (up to 8 Tonne) require an LR licence
- A vehicle with 2 axles and a DVM exceeding 8 Tonne requires a MR licence
- A vehicle with 3 more axles and a GVM exceeding 8 Tonne requires a HR licence
- All renters must be aged at least 21 years old at the commencement of the rental.
- Any renters aged 21 to 24 inclusive (whether the main or additional driver) incur an age surcharge per day, and can access our standard range of vehicles.
- From the time you collect your vehicle, you and any nominated driver noted on the Rental Agreement, are financially responsible for any loss of damage to the vehicle. This includes damage caused outside of your control including hailstorms.
- You and any additional drivers noted on the Rental Agreement are also bound by the Terms and Conditions as agreed to when signing your Rental Agreement upon collection.
The minimum rental period is 24 hours. If you are in need of a rental for more than 30 days, we can provide you on a longer-term rental rate.
We allow flexible traveling, however the rates for one-way rentals can vary between locations, as there is often a One-Way Fee. Contact our team to see if one-way rentals are available between your preferred locations.
Extending the rental duration may be possible at time of check out or during the rental itself. You can contact us or visit the nearest location to request an extension. Any request for extension is subject to vehicle availability and successful payment of extension period in advance.
Only approved drivers noted on the Rental Agreement are permitted to drive a vehicle. Upon collection of your vehicle, each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.
The Additional Driver Fee may be subject to the Admin Fee and Premium Location Surcharge where applicable.
Additional Drivers can be added at any time during your Rental and at any location, but as the main driver, you’ll also need to attend to re-sign the Rental Agreement.
All payments for tolls will be automatically made with the credit card you provided us with at the beginning of the service.
Every time you travel on a toll road, you will be charged for the toll amount plus a service fee per toll.
To access an invoice for toll payments, simply email tolls@everythingfleet.com.au.
No. All payments for tolls will be automatically made with the credit card you provided us with at the beginning of the service.
There is a certain level of damage to a vehicle that is considered to be fair wear and tear as a result of ongoing use. This is treated differently to damage that is caused by yourself, which you will be held responsible for. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in our Fair Wear and Tear Guide.
There is a clear distinction between Fair Wear and Tear and unacceptable damage.
Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover.
You should always refer to the Terms and Conditions of the Contract for a full understanding of the exclusions that apply.
We have a range of optional protection packages available for those who wish to reduce their excess in the event of an accident or damage to their vehicle.
There is a certain level of damage to a vehicle that is considered to be fair wear and tear as a result of ongoing use. This is treated differently to damage that is caused by yourself, which you will be held responsible for. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in our Fair Wear and Tear Guide.
There is a clear distinction between Fair Wear and Tear and unacceptable damage.
Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover.
You should always refer to the Terms and Conditions of the Contract for a full understanding of the exclusions that apply.
We have a range of optional protection packages available for those who wish to reduce their excess in the event of an accident or damage to their vehicle.
If you need to extend your vehicle, please contact us on 131 381.
Extending the duration of your vehicle is subject to vehicle availability and successful advance payment to cover the extension period.
Contact our team to discuss your requirements. We offer the flexibility to custom build to our clients’ individual specifications.
Weed and Seed Certificates and/or Weed Hygiene Declarations are provided on request. These are carried out by one of our qualified team members or by our preferred local suppliers and sub-contractors.
Contact our team to discuss your requirements. We offer the flexibility to supply and delivery many types of vehicles.
Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle.
The full Damage Liability Fee will be payable. Fuelling with incorrect fuel is classed as negligence, therefore, protection options will not cover for this kind of damage.
Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle.
The full Damage Liability Fee will be payable. Fuelling with incorrect fuel is classed as negligence, therefore, protection options will not cover for this kind of damage.
Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle.
The full Damage Liability Fee will be payable. Fuelling with incorrect fuel is classed as negligence, therefore, protection options will not cover for this kind of damage.
Please contact the branch and let us know you will be travelling with children so we can arrange in advance the correct shuttle bus for your trip.
To ensure we deliver the best possible service, please provide your contact details at least 2 business days prior to your arrival. If you have any questions or need assistance, feel free to call 131 381 or email us at the specific location below. Always quote your reservation number.
We offer several courtesy shuttle buses that operate on demand at the airport terminals. Please confirm your flight details and arrival time with our staff at least 2 business days prior to arrival. You can do this by contacting the individual locations on the email below. Please quote your reservation number.
Unless otherwise arranged, the first shuttle starts at 07:00am and the last shuttle departs at 06.30pm. We are unable to wait for passengers who cannot be located.
Emails:
If you have provided us with your flight details we will be able to track your flight and hold your car for a ‘grace period’ if your flight is delayed or cancelled.
If your flight is delayed or cancelled, please let us know as soon as possible by calling and/or emailing the individual locations, quoting your reservation number:
- Sydney@everythingfleet.com.au
- Melbourne@everythingfleet.com.au
- Brisbane@everythingfleet.com.au
- Perth@everythingfleet.com.au
- GCAirport@everythingfleet.com.au
- Ballina@everythingfleet.com.au
Flight delays and cancellations are out of our control, so unfortunately, we cannot take any responsibility for any problems or costs caused by them.
Providing complete flight details — including airline, arrival and departure times, and return dates—helps ensure timely and efficient passenger pick-up. This information also supports our process of cross-checking all passenger details for accuracy.
A cleaning fee will apply if the vehicle is returned in a condition different from when it was rented. This includes issues such as pet hair, sand, mud or smoke odour in the vehicle.
A cleaning fee will apply if the vehicle is returned in a condition different from when it was rented. This includes issues such as pet hair, sand, mud or smoke odour in the vehicle.
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