• Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers.
  • If your breakdown is caused by vehicle malfunction, we’ll cover the costs, even if the vehicle needs to be towed.
  • Any other call-outs, caused by error or driver negligence are classified as Non-Standard Roadside Assistance. The costs for these ‘call-out’ events are charged against the Rental Agreement.
  • If you need towing or replacement keys, these incur extra costs based on the make/model of the vehicle, so are charged in addition to our call-out fee.
  • If you have lost the keys, you may have to pay for rental until a new set is made available.
  • If you have locked the keys in the vehicle, Roadside Assistance will be able to help you, but you will be charged for this service.