I have filled my vehicle with the wrong fuel. What do I do?
Call the Roadside Assistance number to have the vehicle towed, do not continue to attempt to drive the vehicle. The full ...
Unauthorised Entry into Lands
Unauthorised entry into aboriginal lands, or breach of any permit regulations result in breach of the standard Terms and Conditions is ...
Overhead, Undercarriage or Water Damage
Any damage to overhead, under-carriage, or damage caused by water is not covered by any damage liabilities and are the responsibility ...
Damage caused by an Animal
Any damage sustained to a vehicle as a result of a collision with an animal in remote areas between sunset and ...
I’ve noticed damage on the vehicle after I’ve left the location – what do I do?
You have 1 hour after vehicle pickup from our rental counters to let us know if we’ve both missed anything upon ...
What if I break down or need help?
Call our Roadside Assistance number – we provide access to Roadside Assistance for all customers. If your breakdown is caused by ...
What do I do if I have an accident?
If you are involved in an accident: Let your renting location know. If necessary, call Roadside Assistance, the police in case ...
If I am involved in a Third-Party accident, will I get a refund of the Damage Liability Fee (DLF) if I am not at fault?
If you’re involved in a Third-Party claim, we usually take payment for your DLF. If you’ve assisted us with the claim ...
Do I need to pay a Damage Liability Fee (DLF) if I get involved in an accident/incident?
If there is damage, theft of the vehicle or Third-Party Loss for each separate Accident or theft , you must pay ...
What is a Single Vehicle Accident (SVA) Fee?
A SVA is an accident that does not involve another vehicle other than a parked vehicle, or if involved with another ...
