There is a certain level of damage to a vehicle that is considered to be fair wear and tear as a result of ongoing use. This is treated differently to damage that is caused by yourself, which you will be held responsible for. The distinction between reasonable fair wear and tear and unacceptable damage is clearly outlined in our Fair Wear and Tear Guide.
There is a clear distinction between Fair Wear and Tear and unacceptable damage.
Damage caused intentionally or by gross negligence is never fair wear and tear and is excluded from your damage cover.
You should always refer to the Terms and Conditions of the Contract for a full understanding of the exclusions that apply.
We have a range of optional protection packages available for those who wish to reduce their excess in the event of an accident or damage to their vehicle.