Customer Service Officer / Vehicle Detailer
Car Rental

Everything Fleet
Toowoomba, QLD

Casual

About the Company

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Area Manager, we are looking for a Customer Service superstar to work in our newly opened Branch at Toowoomba Airport, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.   This role will also see you vehicle detailing all fleet ready for collection by the customers.

This role will see you working on a casual basis, initially Monday, Wednesday, Thursday and Friday 9am – 2pm with flexibility to work extended hours/days as required, as well as public holidays.

The successful candidate will ideally have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of working autonomously.

Key Responsibilities: 

• Meet and greet customers face to face and over the phone, providing best in class service
• Complete subscription and/or rental agreements in a timely and accurate manner
• Validate customers documents such as Driver’s License
• Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
• Take credit card payments and accurately update the system
• Attend to walk in customers in a prompt and efficient manner
• Inspect vehicles prior to and on return of booking to ensure no damage
• Record vehicle damage, process incident reports and action claims
• Carry out Vehicle Detailing duties, both inside and out ready for the next customer
• Answer calls and manage reservations for multiple locations
• Ensure the right vehicles are on site for each reservation
• Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations
• Ensure that the office and the car yard is always maintained to an exceptional standard

Required Skills & Experience:

• Experience in the car/truck rental or subscription industry is highly regarded
• Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
• Experience with vehicle detailing highly regarded
• Current Manual open, drivers’ license with no restrictions and a good driving record is a MUST, with HR, MR or HC license highly advantageous
• Your own reliable transport to get to work
• Strong computer skills with the ability to quickly learn the point-of-sale software
• Ability to work unsupervised as this role will see you working on your own, so you must have a strong work ethic, sense of responsibility and accountability
• Ability to multitask, be highly organised with have a strong attention to detail
• Experienced in dealing with customer issues and conflict resolution
• Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Benefits:

The successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:

• Bonuses / performance incentives
• Reward and recognition programme
• Ongoing career development and progression opportunities
• Product discounts
• Paid uniform (provided after 6 months, dependent on role)
• Fortnightly pay
• Paid day off for your birthday (after 6 months)

The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.

If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.

Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.

Employer questions

Your application will include the following questions:

• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have experience using point of sale (POS) software?
• Which of the following statements best describes your right to work in Australia?
• Do you own or have regular access to a car?
• Which of the following Microsoft Office products are you experienced with?
• Do you have a current Australian driver’s licence?
• How many years’ experience do you have as a Car Rental Officer?
• What’s your expected hourly rate?
• Please confirm you are looking for a casual role, initially working Monday, Wednesday, Thursday and Friday 9am – 2pm with flexibility to work extended hours/days as required
• Please confirm you understand this is a dual role entailing both customer service and vehicle detailing
• Please confirm you have your own reliable transport to get to work each day and understand that this role is 100% from the office – there is no work from home opportunities with this role.