Customer Service Officer – Car Rental

Everything Fleet
Brisbane

Customer Service – Customer Facing
(Call Centre & Customer Service)

Full Time

About the Company

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in our Eagle Farm Branch (off site location for Brisbane Airport), where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role will see you working full time on a rotating roster across Monday – Sunday 7am – 7pm with flexibility to work extended hours if required, as well as public holidays. You will also need flexibility to provide cover, from time to time, at our Woodridge Branch.

The successful candidate will ideally have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of working autonomously as well as part of a team, whilst ensuring that the office and the car yard is always maintained to an exceptional standard.

Key Responsibilities:

  • Meet and greet customers providing best in class service
  • Complete subscription and/or rental agreements in a timely and accurate manner
  • Validate customers documents such as Driver’s License
  • Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
  • Take credit card payments and accurately update the system
  • Attend to walk in customers in a prompt and efficient manner
  • Inspect vehicles prior to and on return of booking to ensure no damage
  • Record vehicle damage, process incident reports and action claims
  • Carry out Vehicle Detailing duties, both inside and out ready for the next customer
  • Shuttle Bus Driving – picking up and dropping off customers at the airport
  • Answer calls and manage reservations for multiple locations
  • Ensure the right vehicles are on site for each reservation
  • Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

Required Skills & Experience:

  • Experience in the car/truck rental or subscription industry is highly regarded
  • Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
  • Current Manual open, drivers’ license with no restrictions and a good driving record is a MUST, with HR, MR or HC license highly advantageous
  • Your own reliable transport to get to work
  • QLD Drivers Accreditation (or willing to get at own cost prior to start date)
  • Strong computer skills with the ability to quickly learn the point-of-sale software
  • Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
  • Ability to multitask, be highly organised with have a strong attention to detail
  • Experienced in dealing with customer issues and conflict resolution
  • Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Benefits:

The successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:

  • Bonuses / performance incentives
  • Reward and recognition programme
  • Ongoing career development and progression opportunities
  • Product discounts
  • Paid uniform (provided after 6 months, dependent on role)
  • Fortnightly pay
  • Paid day off for your birthday (after 6 months)

The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.

If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.

Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.

Employer questions

Your application will include the following questions:

  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have experience using point of sale (POS) software?
  • Which of the following statements best describes your right to work in Australia?
  • Do you own or have regular access to a car?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have a current Australian driver’s licence?
  • How many years’ experience do you have as a Car Rental Officer?
  • What’s your expected hourly rate?
  • Please confirm you have full flexibility to work a rotating roster across Monday – Sunday 7am – 7pm which will include public holidays
  • Please confirm you have or are willing to get prior to start date a QLD Drivers Accreditation. Please Note this will be at your own cost reimbursed after 6 months of employment
  • Please confirm you have car/vehicle rental experience, and understand that this role will include vehicle detailing or outline your transferable skills
If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please email us, attaching your up-to-date resume, with a cover letter to hello@everythingfleet.com.au