TIPS & ADVICE

Book Your Vehicle Early

During the peak seasons or special events, the availability of a vehicle can be limited.

Plan ahead and make your booking as early as possible to secure a vehicle. If you make your reservation earlier, and you change your mind, just cancel your booking before the pick-up date and we will charge you nothing.

Reduce Your Liability

No matter how careful you are, sometimes accidents happen. We recommend you take out one of our protection options to reduce your Damage Liability Fee. As long as you do not break any traffic rules or regulations or breach any Terms and Conditions of the Contract, our protection options would significantly limit the amount of damages you have to pay.

Specify Additional Drivers

If you are going to have more than one person driving the vehicle, please specify any additional driver(s) that you have. In the event of an accident, if the driver of the vehicle is not named on your Contract, any protection options would be void. Therefore, please include any additional driver(s) that you may have during the booking process or inform us when you pick up your vehicle.

Allow More Time During Peak Season

To avoid delays, allow yourself some buffer time for collecting and returning your vehicle, especially during the peak seasons. At peak times, it may take longer than expected to wait for your turn to get served. Try to select a suitable pick up or drop-off time to allow yourself more flexibility such that you do not have to rush to the airport or other destination.

Observe and Obey the Traffic Rules

Traffic Infringements can be very costly and inconvenient. On top of paying for the fine, issued to you by the Australian authorities, you are also required to pay us an administrative fee for handling the time-consuming paperwork involved. For your own safety and pocket, please do not go over the speed limit or break any traffic rules or regulations.

Pay Your Parking Fines

Always remember to pay your parking. Do not park illegally and if you unfortunately receive a fine, please pay on time to avoid further penalties or charges. If we have to process your fines, you will be required to pay an administrative fee.

Child and Booster Seats

In Australia, by regulation, you require either a child seat or a booster seat for your child. Both are available for hire from us.

Required Age and Surcharge

To drive our vehicles, you must possess a valid appropriate driver’s licence and be at least 21 and not over 75 years old. There would be an age excess if you are under 21 years of age.

Upgrade Your Vehicle

Reservations can be altered and are subject to availability. We reserve the right to alter the cost of the service when things such as dates, length of term and/or vehicle category are amended. All rates, including specials and discounts provided in the Confirmation are valid only at the time of issue and thus changes may be subject to a re-quoting of costs and incidental charges.